Return & Refund Policy

 

At Melvuno, we want you to be satisfied with your purchase. If something isn't right, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received.

• Be returned in its original packaging.

• Include all original tags, accessories, and components, if applicable.

• Be accompanied by proof of purchase or your order number.

Returns requested more than 30 days after delivery may not be accepted.

How to Start a Return

To request a return, please contact us at:

support@melvuno.store

Please include your order number and the reason for your return.

Do not send your return before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

Hygiene & Personal-Use Products

For hygiene and safety reasons, certain personal-use or intimate products that have been opened, worn, washed, or used may not be eligible for return.

Items must be returned unused and in their original condition and packaging unless the item arrived damaged, defective, or incorrect.

Any applicable consumer rights required by law remain unaffected.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Return instructions and the appropriate return address will be provided after your return request has been approved.

We strongly recommend using a trackable shipping method when returning an item.

Return Tracking

When returning an item, please provide us with the return tracking number.

This allows us to verify delivery of your returned package and process your return more efficiently.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@melvuno.store as soon as possible.

Please include your order number and clear photos or other relevant information showing the issue.

After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within approximately 5–7 business days.

After the refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account. This may take up to approximately 10 business days, depending on your financial institution.

Exchanges

If you would like to exchange an eligible item, please contact us at support@melvuno.store.

Exchange availability may depend on current inventory and product availability.

Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, used, washed, or damaged after delivery.

• Items returned without their original packaging where required.

• Personal-use or intimate products that have been opened or used for hygiene reasons.

• Items returned outside the 30-day return period.

• Items specifically marked as final sale or non-returnable at the time of purchase, where permitted by law.

Contact Us

For any questions about returns, refunds, or exchanges, please contact:

Email: support@melvuno.store

Website: melvuno.store